Welcome to MRT Style Mart. By accessing or using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order.
1. General
By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
We reserve the right to modify these Terms & Conditions at any time without prior notice.
2. Products & Pricing
- We strive to ensure that all product descriptions, images, and prices are accurate.
- Product colors may vary slightly due to screen settings and lighting.
- Prices are subject to change without prior notice.
- Products are subject to availability.
3. Orders
- Orders are confirmed only after successful verification.
- MRT Style Mart reserves the right to cancel or refuse any order due to pricing errors, stock shortages, or suspicious activities.
- Customers must provide accurate contact and delivery information.
4. Shipping & Delivery
- We deliver products across Bangladesh.
- Delivery times may vary depending on your location and courier service.
- Delivery delays due to weather, natural disasters, political events, or courier issues are beyond our control.
5. Payment Methods
We currently accept:
- Cash on Delivery (COD)
- Secure Online Payments (where available)
6. Customer Responsibilities
Customers are responsible for:
- Providing accurate information.
- Receiving the parcel at the delivery address.
- Inspecting the package before accepting delivery.
7. Intellectual Property
All website content including logos, images, graphics, text, and product descriptions are the property of MRT Style Mart and may not be copied or reproduced without written permission.
8. Limitation of Liability
MRT Style Mart shall not be held responsible for indirect or consequential damages arising from the use of our website or products.
Returns & Refunds Policy
Customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are here to help.
Return Eligibility
Returns are accepted if:
- Wrong product received.
- Damaged product received.
- Manufacturing defect found.
- Product delivered in unusable condition.
Return requests must be made within 3 days of receiving the order.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they are damaged or incorrect:
- Makeup Products
- Skincare Products
- Personal Care Products
- Used Clothing
- Used Accessories
Products must remain:
- Unused
- Unwashed
- With original tags
- In original packaging
Exchange Policy
Eligible products may be exchanged if:
- Wrong size received.
- Wrong product delivered.
- Product has a manufacturing defect.
Exchange requests must be submitted within 3 days of delivery.
Refund Policy
Refunds are issued only when:
- Replacement is unavailable.
- Order is cancelled before shipment.
- Approved after inspection of the returned product.
Refunds will be processed using the original payment method or by an agreed alternative method.
Delivery Charges
Delivery charges are generally non-refundable unless the mistake was made by MRT Style Mart.
Order Cancellation
Orders may be cancelled:
- Before shipment.
- If the product becomes unavailable.
- If payment verification fails.
Once an order has been shipped, cancellation may not be possible.
Return Process
- Contact our Customer Support.
- Provide your Order Number and photos (if applicable).
- Our team will review your request.
- Follow the return instructions provided by our support team.
- Replacement or refund will be processed after inspection.
Contact Information
MRT Style Mart
📍 Address: Dhaka, Bangladesh
📞 Customer Care: 01317840882
📧 Email: support@mrtstylemart.com
🕒 Support Hours: Saturday – Thursday | 10:00 AM – 10:00 PM
Acceptance
By using this website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and our Returns & Refunds Policy.
⭐ বাংলাদেশের ই-কমার্সের জন্য অতিরিক্ত শর্ত (প্রস্তাবিত)
- অর্ডার কনফার্মেশনের জন্য ফোন কল বা SMS-এর মাধ্যমে যোগাযোগ করা হতে পারে।
- কাস্টমার যদি একাধিকবার অর্ডার কনফার্ম করার পরও পার্সেল গ্রহণ না করেন, ভবিষ্যতে Cash on Delivery (COD) সুবিধা সীমিত বা বাতিল করা হতে পারে।
- ডেলিভারির সময় গ্রাহককে পার্সেল গ্রহণের আগে বাইরের অবস্থা পরীক্ষা করার অনুরোধ করা হয়।
- পণ্যের সাইজ, রঙ বা মডেল নির্বাচন করার আগে অর্ডারের তথ্য ভালোভাবে যাচাই করুন।
- অফার, ডিসকাউন্ট ও ক্যাম্পেইনের শর্তাবলী সময়ে সময়ে পরিবর্তিত হতে পারে।
